FAQ: My Citrix and Partner Portal

FAQ: My Citrix and Partner Portal

FAQ: My Citrix and Partner Portal

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Article ID: CTX133391

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Description

This article addresses common questions for Customers and Partners using Citrix My Account and Partner Central Portals.

Note: Your Citrix.com and Partner Central accounts share the same password.

Customers (End-user) Account
Partners Account

Citrix My Account URL.	www.citrix.com/account
Minimum password requirements for My Account?	8 characters, including a capital letter, a symbol (!*@?%$), and at least one number.
How can I modify the security access model	CTX200008 - Modifying security access restrictions.
How can I modify contact restrictions	How can I modify contact restrictionsCTX130993 - Updating contact restrictions.
How can I register for Non-Disclosure Agreement (NDA).	Registration Instructions - Citrix Online Non-Disclosure Agreement (NDA)
How can I Create or edit contacts in My Account	CTX120355 - Adding or updating contacts.
How can I assign, Add/modify a partner to My Account	CTX233472 - Adding or assigning a partner.
How can I open a support case	CTX128597 - How to open a customer service case online.
How can I check the status of a case	Navigate to My Account > Create/View Support Cases > My Support > Cases
How can I reach support if I do not have active entitlement	Contact Customer Service via Live Chat
How can I return a license	Refer to CTX118324 - Returning a license
How can I renew my product’s maintenance	Refer to CTX126171 - Citrix maintenance Program Renewal Guide - Customer
How can I electronically sign the Citrix Appliance Evaluation Agreement	Navigate to My Account > Appliance Evaluation Agreement > New Agreement
Where can I find Citrix product pricing?	Citrix products are sold through partners. Locate & Contact a local partner for pricing.
Where can I find information related to certifications	Citrix Certification Manager
Where can I find information related to e-learning	Plural Sight Help Center
Where can I find information related to exam scheduling and payment support	Technical, Scheduling and Payment support

Partners Account

To Access Partner Central	Navigate to www.citrix.com/PartnerCentral and login using your citrix My Account credentials.
Who can access partner portal	Partners with Active partner membership (excluding partners with standalone NSP membership) .
How can Solution Advisors update their websites with Citrix product information	Navigate to Partner Central > Marketing > Citrix Web Syndication
How can Partners view key performance metrics for Citrix business and partnership	Partner Central > My Partnership > Partner Dashboard
How can Partners (Admins) view/edit locations for program membership	Partner Central > Update locations, Contacts & Membership > Locations
Can customers have multiple Solution Advisors from different companies?	Yes, but they must have a Renewal Partner type.
How can Partners accept or return leads provided by Citrix	Partner Central > Sales > Leads and Rewards > Reports
How can Partners run a report on leads and rewards	Partner Central > Sales > Leads and Rewards > Reports
What should I do if I cannot assign a lead to another contact?	Ensure the Leads and Rewards Tool account for the contact is activated. If the issue persists, contact Customer Service.
How can Partners manage customer renewals and view renewal certificates	Partner Central > Licensing, Renewals, and Extensions > Maintenance Renewals > Manage My Customer’s Maintenance Programs
How can Partners view Citrix Maintenance Membership Solution Advisor Assignments	My Account > Renew and Manage Maintenance Programs > Assign Advisor & Set View > Manage Renewal Partners
How can Partners locate marketing materials and templates	Partner Central > Marketing > Citrix MarketingIQ > Launch MarketingIQ
How can Partners build customized go-to-market campaigns	Partner Central > Marketing > Citrix MarketingIQ > Launch MarketingIQ
How can Partners access Citrix logos for branding	Partner Central > Marketing > Essential Resources > Badges Gallery
How can Partners locate Citrix product price lists	Partner Central > Sales > Price List > Search Prices
How can Partners submit purchase orders	Partner Central > Sales > Order Submission System > Submit Order
How can Partners check order status	Partner Central > Sales > Order Submission System > View Orders

Issue/Introduction

This article provides answers to frequently asked questions about My Citrix Account

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