How to start Live Chat for Citrix Customer Service Inquiries?

How to start Live Chat for Citrix Customer Service Inquiries?

book

Article ID: CTX690743

calendar_today

Updated On:

Description

  • Our Live Chat Support is available 24 hours a day, Monday to Friday (24/5), providing prompt assistance for various inquiries.

  • Services Available Through Live Chat:

    You can use our chatbot to connect to a live Chat Advisor to:
    ✔️ Get updates on existing cases
    ✔️ Create new Customer service or Technical support (Account login & active entitlement required) cases. 

Instructions

Our live chat advisors are highly trained professionals ready to handle a wide range of queries. They receive comprehensive training to ensure they can deliver accurate, efficient, and friendly support. Whether you have questions about your account, licensing issues, or general inquiries, our advisors are available to assist you in real-time.

Follow the below instructions to connect to a live Chat Advisor: 

    ActionInstructions
    Step 1. Start ChatClick the "Start Chat" button at the bottom right corner of this screen.
    Step 2. Select Data ConsentAccept the data consent prompt to proceed.
    Step 3. Check for Non-Citrix Products

    If your query is related to ShareFile, Podio, or RightSignature, contact the entity's respective support. 
    Select "No" if your query is not related to ShareFile, Podio or RightSignature.

    Step 4. Choose the issue CategorySelect from the Main Issue Category (Listed below) and then choose relevant Sub-category:
    - Login & Account Issues
    - Renewal & Invoice Issues
    - Licensing Issues
    - Technical Issues (Login required for assistance)
    - My Support Cases
    - Something Else
    Step 5. Review Suggested ArticlesIf an article is suggested, Click on the article number (CTX000000) to review it.
    If the issue is unresolved, return to chat and click "No" when prompted with "Were you able to get what you needed?"
    Step 6. Enter Contact DetailsFill in your contact details as required.
    Note:     For Technical Assistance, login to your account is required.
    Step 7. Click "Submit"Click Submit to create a case and connect with a live Chat Advisor.

     

    Screen-by-screen flow provided for reference.  

     

    Additional Notes:

    • Chat support is unavailable on weekends.
    • If you are unable to connect to a live Chat Advisor or need further assistance, log an offline case from the support page (Login credentials required).

    Powered by Wolken Software