This article describes how to allocate a Citrix Licenses on a Citrix portal

Instructions

Please watch the following video for a detailed explanation of the information below:

• How to find Citrix licenses on My Account.
• How to allocate Citrix licenses on My Account
• How to download and install Citrix License files after renewal
• How to Modify or Reallocate Citrix licenses

 

Note: Access to the "Manage Licenses" tab is only available if you have unrestricted access to the account.(Kindly reach out to your account administrator if you encounter any issues)

Please follow the step by step instructions to Allocate Licenses in My account:

1. Login to Citrix account
2. Click on Manage Licenses
3. From the Select an action menu, choose Allocate licenses
4. Enter the Binding ID (for example: Host name or Ethernet address) and how many licenses to allocate, and click Create license file
5. Select Yes, create license file.
6. Select Download license file, and save the file

Note : If you receive the error "We are unable to complete your request online. Contact Citrix customer care to resolve the issue." during allocation or if you are unable to find the licenses you purchased recently, contact customer service.

Note: Allocating XenServer licenses follows this same process. However, after clicking Allocate, you will be presented with a survey asking a few questions about your usage of XenServer. Please complete the survey to proceed with allocating your XenServer licenses.

https://docs.citrix.com/en-us/licensing/current-release/manage-licenses-myaccount.html

 https://support.citrix.com/s/article/CTX126609-how-to-find-citrix-licenses-on-my-account?language=en_US

https://support.citrix.com/s/article/CTX134629-how-to-download-and-install-citrix-license-files-after-renewal?language=en_US

https://support.citrix.com/s/article/CTX115870-how-to-modify-or-reallocate-citrix-licenses?language=en_US