This article describes how to allocate a Citrix Licenses on a Citrix portal
 

Note: If a customer calls regarding cloud license allocation, inquire whether they are trying to allocate licenses between multi-tenants within the same Org ID or transfer licenses from one Org ID to another. If they are attempting to transfer licenses between Org IDs, route the case to Level 2 for the license adjustment process. 

Instructions

Please watch the following video for a detailed explanation of the information below:

• How to find Citrix licenses on My Account.
• How to allocate Citrix licenses on My Account
• How to download and install Citrix License files after renewal
• How to Modify or Reallocate Citrix licenses

 

Note: Access to the "Manage Licenses" tab is only available if you have unrestricted access to the account.(Kindly reach out to your account administrator if you encounter any issues)

Please follow the step by step instructions to Allocate Licenses in My account:

1. Login to Citrix account
2. Click on Manage Licenses
3. From the Select an action menu, choose Allocate licenses
4. Enter the Binding ID (for example: Host name or Ethernet address) and how many licenses to allocate, and click Create license file
5. Select Yes, create license file.
6. Select Download license file, and save the file
   
   

Note: Allocating XenServer licenses follows this same process. However, after clicking Allocate, you will be presented with a survey asking a few questions about your usage of XenServer. Please complete the survey to proceed with allocating your XenServer licenses.