This article provides instructions to locate the licenses on Citrix portal, Manage licenses options

NOTE: Only unrestricted contacts will have access to view and Manage the licenses. 

Instructions

Watch a video:

 

Step by step, How to find licenses on My Account:

1. Navigate to www.citrix.com  and choose Sign in to My Citrix Account option then log in.
2. Upon login then select Manage Licenses option.
3. The following options will display:  
   • Manage my licenses
     • The quick find will provide visibility into all active and hidden licenses in the account.
   • View my products
     • All the on-prem and Cloud licenses including the expiration dates will be displayed which also can be exported in .csv format.

Alternate option to locate licenses:

1. From the menu select the Find a license by option.
2. Choose the search criteria (License/serial number, order number, host id, product name)  then enter the search text, and select Search option.
3. To further narrow the search results, select the Show advanced search option.

Having Issues ? 

Contact Customer Service via Live Chat and follow the menu's instructions to speak to a Live Agent.