Citrix Workspace App Assistance for Non-Admins
Article ID: CTX297149
Updated On:
Description
Click here to download Citrix Workspace App.
You have been directed to this article because you have questions about or need assistance with Citrix Workspace app and you are NOT an administrator or technical contact for your organization.
As a non-admin user of Citrix Workspace app, you must contact your company’s Help Desk or IT Support since they manage the Citrix resources accessible by Citrix Workspace app.
The following are the most common questions we receive from non-admin users with a brief explanation for why your company’s Help Desk/IT Support team is the fastest path to answering your question or providing assistance.
Login/Authentication
Only your company’s Help Desk or IT Support team will be able to confirm your login and offer assistance with password reset if necessary.
Accessing Resources
Your company’s Help Desk/IT Support team will be able to confirm your access to Citrix resources.
I get an error message when trying to launch an app/desktop
Access to apps and desktops is controlled by your Help Desk/IT Support team and they will be able to determine the cause of the launch failure.
Connectivity to Citrix resources is managed by your company’s Help Desk/IT Support team; they will assist you with any connectivity issues.
App/Desktop Performance
Your company’s Help Desk/IT Support team is able to monitor your app/desktop performance; they can assist you with performance issues.
My app/desktop freezes and it doesn’t respond to mouse clicks or keyboard
Your company’s Help Desk/IT Support team is able to monitor your app/desktop performance; they can assist you with performance issues.
Installing/Upgrading
Only your company’s Help Desk/IT Support team will be able to provide you with instructions for setting up Citrix Workspace app after you install it; your company may also have specific version requirements, so always check with your Help Desk/IT Support team before upgrading.
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