Citrix license files shows a warning symbol on the SA date in the Licensing tab on Studio

Citrix license files shows a warning symbol on the SA date in the Licensing tab on Studio

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Article ID: CTX285031

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Updated On:

Description

The Subscription advantage date for a license shows a warning symbol-

Resolution

  • As per the given screenshot, the licenses with the warning symbol on the SA/CSS dates are for June 1, 2020.
  • Refer the following article to determine the required SA/CSS date for the respective version https://support.citrix.com/article/CTX111618
  • Validate the SA/CSS date in the article for the respective product version to the date on the license file.
  • Update the license file as per the steps given in the following article: https://support.citrix.com/article/CTX134629
  • Restart the Citrix Licensing Service and refresh/relaunch the Studio.
  • The license files on the Studio should display the required SA/CSS dates and should not have a warning symbol.

Problem Cause

Incorrect subscription date for the license file wrt the version of CVAD being used.