How to Collect SSR for Citrix Insight Services (CIS) Using the CLI in Citrix Hypervisor 8.2 CU1
Article ID: CTX216369
Updated On:
Description
How to Collect Data for Citrix Insight Service (CIS) using the CLI in Citrix Hypervisor 8.2 CU1 and later without the use of XenCenter.
Instructions
This article is helpful when :When XenServer is running and is unable to connect to XenServer host from XenCenter.
However, XenServer is reachable over the network and you can open an SSH connection to XenServer host.
Steps:
- Open an SSH connection to your XenServer host.
- In a text console, run the following command: xenserver-status-report --yestoall
- This command creates a status report file on local file system of XenServer. location would be : /var/opt/xen/bug-report
- Copy your Server Status Report file from XenServer host to your desktop. Use the pscp command line utility (part of PuTTY package) or WinSCP (separate Windows SFTP/FTP client application) to copy your file from XenServer.
Issue/Introduction
when XenServer host is running and you need to collect the SSR using the command line rather then xencenter.
Additional Information
During Normal Scenarios where the XenCenter is able to connect to the host , try : How to Collect Diagnostic Information for XenServer or How to Run a System Status Report in XenCenter and XenServer
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