[CVAD2402CU2] Citrix Session Recording throw event 2005. Data lost while recording file.
Article ID: CTX695090
Updated On:
Description
After configure Citrix Session Recording Load balance feature with ADC. Event ID 2005 occurs in Citrix Session Recording Storage Manager.
Scenario 1: Only Single Session Recording Server configured (by pass Netscaler Load Balance) on Session Recording Agent, no issue or event id 2005 observed.
Scenario 2: Only Single Session Recording Server configured in the Netscaler Load Balance, no issue or event id 2005 observed, and change other Session Recording Server in the Netscaler Load Balance, no issue or event id 2005 observed.
Scenario 3: When both Session Recording Server added back to Netscaler Load Balance, issue or event id 2005 observed on a daily basis.
Cause
- Persistence configuration in Netscaler affected this behavior
- Remove idle event package from Session Recording agent.
Resolution
- Modify persistence timeout to 60 in Netscaler configuration
- Set Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\SmartAuditor\SessionEvents\EnableIdleEvent = 0(DWORD) on VDA.
Issue/Introduction
After configure Citrix Session Recording Load balance feature with ADC. Event ID 2005 occurs in Citrix Session Recording Storage Manager.
Additional Information
