The Supportability Pack is a collection of popular tools (6 in total as of v1.7.4) that helps diagnose and troubleshoot Citrix Virtual Apps and Desktops. Early versions of the Supportability Pack served to raise awareness, improve accessibility, and promote the use of internal troubleshooting tools. In subsequent updates, the spotlight started to shift toward the creation of new tools based on prevalent customer scenarios and feedback.

Note: The tools in the Supportability Pack are not intended to replace intrinsic system administration features of Citrix Virtual Apps and Desktops. They are specialized utilities for advanced troubleshooting in specific areas.

• v1.7.3

  • Updated the Supportability Pack to include the latest versions of Citrix Health Assistant, Citrix Optimizer, Connection Quality Indicator, LTSR Assistant, and VDA cleanup utility.

•  v1.7.2
  • Updated the Supportability Pack to include the latest versions of CDFControl, Citrix Health Assistant, Citrix Optimizer, Connection Quality Indicator, LTSR Assistant, and VDA cleanup utility. 
• v1.7.1
  • Updated the Supportability Pack Updater to v1.2.1.19 to fix an issue that causes tool update failures.
  • Updated the Supportability Pack to include the latest versions of CDFControl, Citrix Health Assistant, Citrix Optimizer, Connection Quality Indicator, LTSR Assistant, and VDA cleanup utility. 
• v1.7.0
  • Removed 19 outdated tools. For more information, see the removed tools table.
  • Updated the Supportability Pack to include the latest versions of CDFControl, Citrix Health Assistant, Citrix Optimizer, Connection Quality Indicator, LTSR Assistant, Profile Management Configuration Check Tool, Receiver Cleanup Utility, and VDA cleanup utility.
• v1.6.0
  • Added two new tools: Citrix VDA Commandline Helper and Citrix MSI Log Analyzer.
  • Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, Citrix Health Assistant, Citrix Optimizer, Connection Quality Indicator, RTOP Capability Checker and RTOP Analyzer (previously known as LOPper).
• v1.5.0
  • Added four new tools: Citrix Optimizer, Citrix Receiver Commandline Helper Tool, Citrix Application Experience Troubleshooting Tool, and Self-Service Password Reset Central Store Creation Tool.
  • Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, Citrix Health Assistant, Quick Launch V4, Quick Launch,  VDA cleanup utility, Connection Quality Indicator, Database Sizing Tool, HDX Monitor, Window History, Window History64, and Mail Test Tool.
  • Updated the Supportability Pack Updater to v1.2 to support proxy server settings.
• v1.4.0
  • Added three new tools: Connection Quality Indicator, RTOP Capability Checker, and Quick Launch Tool V4.
  • Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, Citrix Health Assistant, VDA cleanup utility and Security Mail Test Tool.
  • Updated the Supportability Pack Updater to v1.1 because the earlier version is not compatible with the new edition of the Citrix Knowledge Center.
• v1.3.0
  • Introduced new categories "Legacy Tools" for tools that don’t  support XenApp and XenDesktop 7.x or are rarely used, and "Top Downloads" for the tools downloaded most often. For more information, see README.html included in the Supportability Pack.
  • Added three new tools: UPM Log Parser, PXEChecker for PVS, XenMobile Analyzer.
  • Removed five legacy tools, as shown in the following removed tools table.
  • Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, and Security Mail Test Tool (previously known as Worx EAS Test Application). 
• v1.2.4 
  • Added back VDA cleanup utility (v1.1.0.15). 
  • Updated the Supportability Pack to include the latest version of PVSDataTools.

• v1.2.3
  • Removed VDA cleanup utility tool since it's temporarily unavailable. 
  • Updated the Supportability Pack to include the latest versions of CDFControl, LTSR Assistant, Scout, and Worx EAS Test Application.

• v1.2.2
  • Added four new tools, bringing the total number of tools included in the pack to 53.
  • Updated the Supportability Pack to include the latest versions of  Citrix Health Assistant and VDA cleanup utility.
• v1.2.1
  • Updated the following tools in the Pack to their latest version: Port Check Utility, Receiver Diagnostics Tool, Receiver Cleanup Utility, Scout and UPS Print Driver Certification Tool.

• v1.2.0
  • Added eight new tools, bringing the total number of tools included in the pack to 49.
  • Added a utility Supportability Pack Updater to help keep tools up-to-date.  

1. All the tools are intended for the Microsoft Windows platforms.
2. Specific prerequisites vary with different tools. The included README contains links to Knowledge Center articles for each tool where you can learn about tool-specific requirements.
3. You need web access to look up Knowledge Center articles, even if you downloaded the tools and saved them in a local folder.

You can extract the Supportability Pack to a local drive, portable drive, USB flash drive, and other storage devices. After extraction, All listed tools are placed in individual subfolders under the Tools parent.

If necessary, you can directly access a tool by going into its specific subfolder. We don't recommend moving or renaming the tools and related files and folders.  

You need appropriate permissions to download and unzip the Supportability Pack. See the Knowledge Center article for each tool for tool-specific security permissions.

No data is modified when you unzip the Supportability Pack. Once unzipped, the Supportability Pack writes several HTML files along with all the tools in the TOOLS folder. No other system changes are made. 

You can uninstall the Supportability Pack by deleting the folder where it was extracted. More steps might be necessary to uninstall some tools based on their specific requirements. See the Knowledge Center article for the specific tool to learn more.

Questions?  Concerns?  Send your feedback to https://forms.gle/TwWrKPT6J8u7GdKA6

These software applications are provided to you as is with no representations, warranties or conditions of any kind.  You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application.  In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities.  NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.