Introduction

For Launch issues please see our dedicated Launch issue article Citrix Virtual Apps and Desktops: Session Launch Issues

Appendix: Top Knowledge Content

VDA Registration Issue

• CTX340030 - VDA failing to register with the error "The registration was refused due to AgentNotContactable"

• CTX227388 - VDA Fails to Register: Cannot Communicate With Delivery Controllers

• CTX239687 - VDA Registration fails when a VDA version’s Functional Level is lower than its Machine Catalog’s Minimum Functional Level

Session disconnect/reconnect issue

• CTX296769 - Users Cannot Reconnect to Disconnected Sessions with Session Idle Timers Enabled

• CTX239135 - Windows login prompt while connecting to VDA or published resources through ICA session

• CTX229037 - Session Disconnect Issues

• CTX284703 - CVAD 1912 - Disconnected sessions not logging off after timeout

Session hang/crash issues

• CTX262088 - Zombie(Ghost) session displayed in studio with username "-"

• CTX218335 - Load Index - Server load 10000

• CTX463756 - CVAD 2203 or 2206 Server OS VDA May Experience BSOD With BugCheck code 0x0000007e Due to Tdica.sys

• CTX463728 - How to collect a full memory dump on VMware for Citrix VDAs

• CTX584794 - CVAD 2203 CU4 VDA may experience BSOD With BugCheck code 0x96 INVALID_WORK_QUEUE_ITEM

This article is a summary of top support articles associated with VDA Sessions Disconnects, Registration, Stuck Session as well as Hangs/Crash that occur in the VDA.