Introduction

This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with session launch in Citrix Virtual Apps and Desktops.

Overview of the Issue

The process of session launch in Citrix Virtual Apps and Desktops is dependent on a number of factors, including the operating system of the end user’s device and the VDA, the network architecture of the environment, and the versions of Citrix components installed. As a result, problems with published app and desktop start-up over ICA connections may arise for various reasons. Below we have grouped our knowledge content based on the symptoms that are most frequently experienced on the end user side. For some scenarios, we have also included specific indicators that would be visible for Citrix administrators, such as event log messages which would be helpful in narrowing down the root cause of the problem. We have provided a separate list of commonly encountered problems associated with known issues in particular versions of Citrix products. In the final section, the reader will find a list of tools, workflow- and “how-to”-articles that could be useful in designing, deploying, and maintaining Citrix products from the session launch perspective.

Appendix: Top Knowledge Content

Troubleshooting Common Problems

Version-Specific Problems

Tools, Resources, and “How-To” Articles