Citrix Customer Service Articles Reference Guide
Article ID: CTX132142
Updated On:
Description
Contents
- My Account
- Citrix Education
- Citrix Certification Manager
- Licensing
- License Console
- Subscription Advantage
- Technical Support
- Citrix Online (GoToMeeting, GoToAssist, GoToWebinar, etc.)
My Account
The below table provides a complete list of KB articles related to My Account portal:
Citrix Education
The below table provides a complete list of KB articles related to Citrix Education portal:
| Article Title | Description | Knowledge Base # |
| How to add training module in My Training using a Voucher | This article instructs a user on how to add the “Self-Paced Training” module under My Training menu using a Citrix voucher. | CTX130827 |
| How to Search Different Certifications in My Training | This article instructs on how to search different certifications available in My Training. | CTX131462 |
| How to Contact Citrix Education Team to Learn About Citrix Certifications | This article instructs on how to contact Citrix Education team to know about various certifications related to Citrix products like Citrix Certified Sales Professional (CCSP), Citrix Certified Administrator (CCA), etc. | CTX132825 |
| How to Create a Citrix Education Account | This article describes how to create an account to access Citrix Education website, http://training.citrix.com. The Citrix Education website provides online training, registration for instructor led training, and certification. | CTX132115 |
| How to Order Courses for Customers | This article instructs on how to order courses for Citrix certification by customers. | CTX132138 |
| How to Get Registered for Beta Exam Email List | This article instructs on how to get registered for beta exam Email list. | CTX132140 |
| How to Locate a Testing Center in Pearson VUE Portal | This article instructs on how to locate a testing center in Pearson VUE portal. | CTX132141 |
| How to Contact Support team for Extension of Labs | This article instructs how customers can request extension of labs. | CTX133203 |
| How to Contact Support Team for Problems with the Labs | This article instructs how customers can contact support team if they are unable to access their labs. | CTX133240 |
| How to Download Logo from Certification Manager | This article instructs how to download logo from the Certification Manager. | CTX133530 |
Citrix Certification Manager
The below table provides a complete list of KB articles related to Citrix Certification Manage portal:
| Title | Description | Knowledge Base # |
|---|---|---|
| How to Check Certification Status | This article instructs on how to immediately check the Certification status of a candidate who has appeared for the certification. | CTX131458 |
| How to Track Certifications in Citrix Certification Manager | This article instructs on how to track your certification in Certification Manager. | CTX131463 |
| How to update personal information in Certification Manager | This article describes how to change personal information such as name and email address in Certification Manager. | CTX132927 |
| How to Change Password in Certification Manager | This article instructs on how to change password in Certification Manager. | CTX132928 |
Licensing
The below table provides a complete list of KB articles related to Licensing issues:
Note: The Citrix License Administration Console has reached end of life and end of support in Citrix Licensing 11.16.3. Use the Citrix Licensing Manager
| Article Title | Description | Knowledge Base # |
|---|---|---|
| How to identify Different License Types | This article describes how to identify different license types. | CTX123762 |
| Licensing: Using License Administration Commands | This article describes about license administration commands to perform licensing tasks. | CTX108664 |
| Basic Citrix Licensing Information | This article provides the basics of Citrix Licensing. | CTX200010 |
| How to Collect Data for Troubleshooting Licensing Issues | This article describes on how to collect useful data when troubleshooting licensing problems associated with the Citrix License Server 11.6.1 Build 10007 and later. | CTX127314 |
| How to obtain Partner Demo and Use licenses | This article explains how to obtain a partner use license. |
Licensing Console
The below table provides a complete list of KB articles related to License Console:
| Article Title | Description | Knowledge Base # |
|---|---|---|
| Error: Inconsistent server host ID | This article instructs on how to resolve the “Inconsistent server host ID in C:\Program Files (x86)\Citrix\Licensing\MyFiles\license_xxxxxxx.lic” error. | CTX124566 |
| Error: You did not authenticate correctly. Please try again or contact you system administrator... when opening the License Management Console | This article instructs on how to resolve “You did not authenticate correctly. Please try again or contact you system administrator” error. | CTX106869 |
| How to Add a License to the License Administration Console | This article provides instructions on how to add an allocated license to the License Administration Console. | CTX126338 |
| How to Resolve a Red Alert on the License Management Console | This article instructs on how to resolve the issue “Subscription Advantage is displayed as out dated on License Administration Console”. |
|
| License file not recognized by License Management Console/License Server | This article instructs on how to resolve issues such as “License not visible on License Management Console”, “Not able to establish a connection” and “License Server returns error "unknown host”. | CTX118362 |
| License Server VPX - Inconsistent Host ID | This article instructs on how to resolve “License Server VPX - Inconsistent Host ID while uploading license file” issue. | CTX126007 |
| Licensing: The License Management Console | This article provides details about the License Management Console. | CTX108660 |
Subscription Advantage
The below table provides a complete list of KB articles related to Subscription Advantage:
| Article Title | Description | Knowledge Base # |
|---|---|---|
| Citrix Product Subscription Advantage Eligibility Dates | This article lists Subscription Advantage Eligibility dates for Citrix products. | CTX111618 |
| How to Check the Status of Subscription Advantage Memberships | This article describes how to check the status of Subscription Advantage by using the Citrix My Account web portal. | CTX120102 |
| Maintenance Program Renewal Guide - Customer | This guide provides the step-by-step process on renewing product licenses with Subscription Advantage through your Citrix My Account and how to create a subscription advantage quote. | CTX126171 |
Technical Support
The below table provides a complete list of KB articles related to Technical Support:
| Article Title | Description | Knowledge Base # |
|---|---|---|
| Access to a Citrix Knowledge Center Article is Denied | This article instructs on how to resolve “The current user is unauthorized to view this content” error. | CTX118845 |
| Microsoft Windows Server 2008 R2 - Known Issues | This article provides information on Microsoft Windows Server 2008 R2 known issues with respect to Citrix Products | CTX122601 |
| Citrix Technical Support Options FAQ | This article provides questions, answers and links to information about the various Citrix Technical Support options. | CTX127034 |
Citrix Online
The below table provides a list of KB articles related to Citrix online tools:
| Article Title | Description | Knowledge Base # |
|---|---|---|
| How to Contact Citrix Online Customer Support Team | This article instructs on how to contact Citrix Online Support team to troubleshoot issues related to Citrix Online products. | CTX133205 |
| Citrix GoTo product inquires | This article instructs on how to contact Citrix Online team to troubleshoot issues related to GoTo products, Podio and Right Signature. | CTX200154 |
Additional Information
Introduction
This Citrix Customer Service KB Article Reference Guide is intended as the first resource for Citrix administrators and Citrix customer service agents to troubleshoot licensing issues as well as common issues for all Citrix technologies.
This Guide provides a single point of access to narrow down common issues and help resolve as many of those issues as possible in an autonomous manner.
Citrix recommends that basic troubleshooting steps are performed before contacting Customer Service as information will be requested based on that troubleshooting. Having this information on hand, could assist Customer Service in decreasing resolution time for many issues.
A brief description about each section is provided along with links to Citrix Knowledge Base articles. This Citrix Customer Service KB Article Reference Guide should be used when attempting to handle any issue, especially when being unfamiliar with an issue or problem.
The Knowledge Center continues to be a very useful resource and is constantly being updated by Customer Service, Technical Support and the Worldwide Support Readiness teams.
If there is a Knowledge Base article that you would like to see placed in this guide, let the Customer Service or Technical Support team in your area know. Any feedback you have on this Citrix Customer Service KB Article Reference Guide is also welcome. Please select the green "Give us Feedback" option, located at the bottom or right side of any article accessed.
