Access to a Citrix Knowledge Center Article is Denied
Article ID: CTX290034
Updated On:
Description
This content is restricted.
Resolution
Citrix has introduced Customer Success Services that allow customers to see privileged Knowledge Center content. Contact your local Citrix Solution Advisor or call 1-800-424-8749 and listen for the option to contact the Sales department; they can help determine which program is right for you.You will continue to have access to certain content as per the matrix below.
Software Updates
| Product | Type | Readme Visible to | Download Available to |
| XenApp 7.X or Higher XenDesktop 7.X or Higher Provisioning Services 7.x or Higher XenMobile 10.X or Higher | Public or Limited or Superseded | All |
|
| XenApp 6.X or Earlier XenDesktop 5.6 or Earlier Provisioning Services 6.x or Earlier XenMobile 9.X or Earlier Application Streaming (all versions) EdgeSight (all versions) Single Sign-On (all versions) Secure Gateway (all versions) Smart Auditor (all versions) User Profile Management (all versions) Web Interface (all versions) CloudPortal Services (all versions) CloudPortal Business Manager (all versions) CloudPlatform (all versions) VDI-in-a-Box (all versions) | Public | All | All logged in users |
| Limited or Superseded | All |
| |
| XenServer 7.1 LTSR Cumulative Update 1 | Public | All |
|
| XenServer (Other versions) | Public | All | All logged in users |
| Readme Visible to | Download Available to |
| All |
|
- Available to Customer Success Services Customers and Partners.
Other Content Type
| Type | Readme Visible to | Download Available to |
| Technotes | All | All logged in users |
| Tools | All | All logged in users |
| Learning | All | All logged in users |
| Security Bulletins | All | All |
Chat
- Available only to Customer Success Services customers.
For Application Networking Group products (such as NetScaler, CloudBridge, NetScaler (Access) Gateway, Communication Gateway, and Application Gateway), consider subscribing to the Citrix Appliance Maintenance program.
Problem Cause
This error affects users trying to view privileged content without a Customer Success Services or Partner or TRM support agreement level set for company account.
If your company has already paid for a support agreement with Citrix Technical Support, make sure to log in to My Account/Partner Central using credentials associated to the account linked to the valid company support agreement.
If you believe you have reached this page in error, contact Citrix Customer Service to verify your user account allows you to access this content.
This is the expected behavior when logging on using a My Account/Partner Central account without the appropriate support agreement.
Issue/Introduction
Additional Information
CTX125092 - Knowledge Center Partner Announcement - Superseded Hotfix Access
Limited Release Hotfix definition: These hotfixes are delivered in Windows Installer Patch (.msp) packages. It is a code fix that is targeted at a specific end-user issue. These hotfixes address problems specific to a customer's environment that are not typically seen by a wide range of customers. Every hotfix, whether limited release or recommended, goes through a formal test process. Testing for Limited Release hotfixes is limited to problem verification and limited regression testing.
Limited Release hotfixes can be distributed to customers if they open a case with Citrix Technical Support at 1-800-424-8749 and are experiencing the specific issue that the Limited Release hotfix addresses. Depending on a customer’s support agreement level, Limited Release hotfixes may be accessible through the Citrix Knowledge Center.
