Citrix

Mac Receiver Launches Application and Closes Abruptly

  • CTX136343
  • Created onMar 26, 2014
  • Updated onApr 08, 2014
Article Topic Connectivity

Symptoms or Error

User is unable to log on from a MacBook using the Citrix Receiver for Mac. The session opens and eventually disappears without any error message. 

Solution

Complete the following steps:
  1. Find the System Preferences Icon on the toolbar.

    User-added image

  2. Open the Sharing folder in the System Preferences option.
    User-added image

  3. Check the Computer Name field. If it is blank, type a computer name for the machine so that a license can be assigned to it.

    User-added image

The session opens successfully from a MacBook using the Citrix Receiver for Mac.

Problem Cause

Because the Mac devices do not have a registry like Windows devices, a license needs to be issued to the client devices name. If the device does not have a name, it cannot be issued a license. It attempts to assign a license to a null value, and the session drops.

Applicable Products

Automatic translation

Important: This article was translated by an automatic translation system (also referred to as Machine Translation, or MT) and has not been translated or reviewed by people. Citrix offers a machine translated version of this article to allow for greater access to the support content. However, automatic translation is not always perfect and may contain errors of vocabulary, syntax or grammar. Citrix is not responsible for inconsistencies, errors or damage incurred as a result of the use of MT articles from our customers.Thank you.
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