The customer is planning a cutover of Session Recording storage. They would like to add the new storage location for any new session recordings, while maintaining the older storage location for older recordings as these are kept for a required retention period.

Instructions

Follow the steps below to perform the migration:

1. Add the New Storage Path:
   1. Navigate to the Session Recording Server Properties.
   2. Go to the Storage tab.
      Add the UNC path for your new storage location (e.g., \\NewServer\NewShare\SessionRecordings) to the "File storage directories" list.
   3. Apply the changes. At this stage, new recordings might temporarily be load-balanced across both the old and new locations
2. Remove the Old Storage Path:
   1. Once you have confirmed that the new storage location is functioning correctly and you're ready for the cutover for new recordings, return to the Session Recording Server Properties > Storage tab.
   2. Select the path of the old storage location in the list.
   3. Click the Remove button.
   4. Apply the changes.

The Session Recording service will now direct all new session recording files exclusively to the storage location(s) remaining in the active list (which should now only be your new location). No further recording files will be written to the old storage path that was removed.

Recordings that already exist in the old storage location will remain accessible for playback. Removing the path from the server's write configuration does not delete the files or remove their entries from the Session Recording Database. The Player and Web Player use the database to locate files for playback. As long as the necessary accounts (users, service accounts) retain read permissions to the old UNC path/share, playback of those older recordings (within the necessary retention period) will continue to function normally.