Enhanced SSO session may experience problem accessing network shares or group policy updates

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Article ID: CTX693146

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Updated On:

Description

You have configured configured Enhanced SSO for Citrix workspace app and you are either on Windows 10 or Windows 11 endpoints.

When you launch a desktop session and try to access the domain shares you may encounter the below prompt for credentials -

You can also repoduce this issue by accessing the server through rdp by providing the /remoteguard switch.

Open run and type mstsc /remoteguard
In the prompt please use the FQDN of the server e.g. vda1.citrix.com
launch the rdp session and try to access domain shares and you would encounter a credential prompt within it.

This can also affect applications which may be hosted on a network share, or any resources that an application may require access to that is hosted on a network share.

You may also observe events related to group policy updates failing within system event logs.

When you enter the credentials manually, the prompt goes away and does not asked the second time, but upon a reboot or on launch of a new session you may experience the problem again.

Environment

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