WEM Agents are not listed in Console and failed to register
Article ID: CTX692787
Updated On:
Description
WEM Agents are not listed in Console and failed to register,
Citrix WEM Agent Host Service Debug.log and Event Logs shows the below exception.
ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient() : System.ServiceModel.Security.SecurityNegotiationException : The caller was not authenticated by the service.
ConfigurationDataSourcesHelper.CheckAgentBrokerServiceClient() : System.ServiceModel.FaultException : The request for security token could not be satisfied because authentication failed.
Resolution
When use Windows authentication or load balancing (requiring Windows authentication), use the following command to Create a service principal name(SPN)
setspn -U -S [SPN name] [accountname]
where [accountname] is the name of the service account that is being used for WEM infrastructure service Windows authentication.
[SPN name] is Norskale/BrokerService
Problem Cause
WEM Agent Authentication failed due to SPN Configuration.
Additional Information
Refer to Create a service principal name for more details
