Microsoft’s January security update installation fails/reverts on a machine having 2411 Session Recording Agent

[TPV-6160]

This issue is resolved in Session Recording 2503 or newer.

For Session Recording 2411, the workaround,is to stop the Session Recording Monitoring service, install the Microsoft security update, and enable the Session Recording Monitoring service.

Workaround 1

1. Stop the Citrix Session Recording Monitor Service

• Open Services (press Win + R, type services.msc, and press Enter).

• Locate Citrix Session Recording Monitor Service.

• Right-click the service and select Stop.

2. Disable the Service Startup Type

• Right-click Citrix Session Recording Monitor Service and choose Properties.

• Under the Startup type dropdown, select Disabled.

• Click OK to save changes.

3. Apply Security Updates and Reboot

• Install the Microsoft security update.

• When prompted, restart the system to complete the update process.

4. Start the Citrix Session Recording Monitor Service

• After the system reboot, open Services again.

• Locate and right-click Citrix Session Recording Monitor Service, then select Start.

5. Set the Service Startup Type to Automatic

• Right-click the service and select Properties.

• Set the Startup type to Automatic and click OK.

Note: If the January 2025 security update needs to be uninstalled, follow above steps of disabling the service, uninstall the security update and enable the service after uninstalling.

Workaround 2: Using Powershell OR Command Prompt

Reminder: Please run PowerShell Commands or Command Prompt with administrator privilege

1. Stop and disable the Citrix Session Recording Monitor Service

PowerShell:
Stop-Service -Name "CitrixSmAudMonitor" -Force
Set-Service -Name "CitrixSmAudMonitor" -StartupType Disabled

Command Prompt:
sc stop CitrixSmAudMonitor
sc config CitrixSmAudMonitor start= disabled

2. Apply Security Updates and Reboot

• Install the Microsoft security update.

• When prompted, restart the system to complete the update process.

3. Set the Service Startup Type to Automatic and Start the Citrix Session Recording Monitor Service

PowerShell:
Set-Service -Name "CitrixSmAudMonitor" -StartupType Automatic
Start-Service -Name "CitrixSmAudMonitor"

Command Prompt:
sc config CitrixSmAudMonitor start= auto
sc start CitrixSmAudMonitor

Note: If the January 2025 security update needs to be uninstalled, follow above steps of disabling the service, uninstall the security update and enable the service after uninstall.

Affected Operating Systems and corresponding Microsoft KB

Problem Cause

The January 2025 security update is unable to update some of the driver files when 2411 Session Recording is installed. This issue is not observed with earlier versions of Session Recording.

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