After upgrading from 1912 to 2402, unable to view license usage in Studio
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Article ID: CTX692369
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Updated On:
Description
After upgrading Delivery controllers from 1912 to 2402, unable to view license usage in Studio.
Studio show error : An error has occurred with the Citrix License Server. Check the license server to make sure it is running, then try again
Resolution
- Take the Delivery Controller backup.
- Uninstall Microsoft Visual C++ 2015-2022 Redistributable (x64) and Microsoft Visual C++ 2015-2022 Redistributable (x86)
- Reboot Delivery Controller.
- Install the Microsoft Visual C++ from ISO ( E:\Support\VcRedist\ Where E: is the drive letter for ISO mount)
Problem Cause
Corrupt Microsoft Visual C++ Redistributable tools
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