Affected versions : CWA release 2402, 2403 or 2405

When launching a published Desktop users are presented with a grey window momentarily. This then closes but shows connected in connection center

Application launches will simply fail but the below error will be observed in the event logs

In the Application event logs you will see WFICA32 crash

Event log

-------------

Application Error 1000 

Faulting application name: WFICA32.EXE, version: 24.2.0.187, time stamp: 0x660ee44a

Faulting module name: MSVCP140.dll, version: 14.30.30704.0, time stamp: 0x615a9224

Exception code: 0xc0000005

Fault offset: 0x00015883

Faulting process id: 0xc18

Faulting application start time: 0x01db498174697dd8

Faulting application path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE

Faulting module path: C:\windows\SYSTEM32\MSVCP140.dll

Report Id: e2a2efd0-30ee-40c3-9176-2872e495d9b5

Faulting package full name:

Faulting package-relative application ID:

Solution:

Either:

Update to the latest C++ redistributable:

https://aka.ms/vs/17/release/vc_redist.x86.exe

https://aka.ms/vs/17/release/vc_redist.x64.exe

Or 

Upgrade CWA to a version that includes a compatible C++ version

2402 CU1 https://www.citrix.com/downloads/workspace-app/workspace-app-for-windows-long-term-service-release/workspace-app-for-windows-LTSR-Latest.html

2405 or above 

https://www.citrix.com/downloads/workspace-app/windows/workspace-app-for-windows-latest.html

Problem Cause

Incompatible Microsoft Visual C++redistributable version