[NetScaler-AAA] MAC address EPA scan on macOS 15 may fail
Article ID: CTX691894
Updated On:
Description
If you have EPA policies to scan Gateway clients MAC address, it may fail after end users upgrading macOS to version 15. Log says, the MAC address predefined in EPA policy cannot be found. Log sample:
[2024-09-26 15:54:30] Epa Failed
[2024-09-26 15:54:30] Case ID : 9fc30
[2024-09-26 15:54:30] Epa log msg - Access might have been denied because of following issues. Please retry after rectifying relevant issues.
Machine's Mac address doesn't exist in predefined list.Environment
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Resolution
Modify NetScaler EPA Action to fit the new MAC address or turn off Private Address on macOS. See: Use private Wi-Fi addresses on Apple devices - Turn this feature off or on for a network
Problem Cause
Apple turns on Private Address feature by default on macOS 15. The feature changes client's MAC address. For details, please see Apple article: About private Wi-Fi addresses and enterprise networks
Issue/Introduction
EPA MAC address scan issue on macOS
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