Connector new installs fail due to installer is unable to verify the certificate chain
Article ID: CTX691669
Updated On:
Description
The new installation of Citrix Cloud Connector will result in the following error: "Unable to validate certificate chain while installing connector"
Resolution
The fix for this issue is to download the latest Cloud Connector installer (cwcconnector.exe) from the Cloud console.
Problem Cause
The Connector new installation will fail as the cert chain of the installer could not be verified due to the expired code signing certificate of the installer.
Additional Information
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