Performance issues with Intel GPUs and Citrix Workspace App
Article ID: CTX691610
Updated On:
Description
Customers using the Citrix Workspace App with Intel Arc GPUs and Intel GPU driver version 4824 could experience performance issues and lag
The performance issues are present in Intel Arc A-series GPUs and Intel Core Ultra with built-in Arc GPUs, for example:
- Intel Arc A-Series Graphics
- Intel Arc Graphics
- Intel Arc A580
- Intel Arc A770
- Intel Arc A380
- Intel Arc A750
- Intel Arc A350M
- Intel Arc A370M
- Intel Arc A530M
- Intel Arc A570M
This issue only affects the Citrix Workspace App, using the HTML5 CWA does show exhibit any issues.
Environment
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Resolution
Intel has resolved the issue in driver version 31.0.101.5594. See their support article for more information: https://www.intel.com/content/www/us/en/support/articles/000097751/graphics.html
Please note that is not a Citrix issue and we advise customers that are experiencing performance issues to update their Intel Graphics drivers to resolve the issue.
Issue/Introduction
Performance issues experienced by Citrix Workspace App users with Intel Arc GPUs have been resolved by Intel
Additional Information
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