Introduction

Active Directory (AD) integration issues in XenMobile can range from synchronization errors to authentication failures and configuration complications. This series of articles offers troubleshooting guidance and best practices to address these challenges, ensuring smooth operation and security in XenMobile environments.

Troubleshooting Common Problems

• CTX227291 - Users whose AD passwords  changed recently are facing enrolment issues:   

• CTX232914 - User is unable to enroll

• CTX233454 - After changing Active Directory group names, XenMobile Server can't see the users in the correct groups: 

• CTX220328 - Enable certificate based authentication for Citrix Endpoint Management in MSCA 

Additional resource

• https://docs.citrix.com/en-us/xenmobile/server/advanced-concepts/on-premises-xenmobile-active-directory-interaction.html

• https://docs.citrix.com/en-us/citrix-endpoint-management/authentication/authentication-with-azure-active-directory-through-citrix-cloud.html

Overview 

These articles address common Active Directory challenges encountered with XenMobile. Issues include XM 10.x changes in Active Directory not syncing to XenMobile, errors displaying "Incorrect Credentials" for AD users during enrolment, and the inability to enrol devices due to "Username and Password are Incorrect" errors. The linked content provides detailed solutions and best practices for diagnosing and resolving these AD-related issues, ensuring seamless integration and efficient device management.