Overview of the Issue

NetScaler Agent helps the on-prem NetScalers to connect to NetScaler Console Service.  In most of the cases the problem connecting the NetScaler to NetScaler Console Agent is Internal.  However the problems around NetScaler Console Agent to the NetScaler Console Service may be an internal or an external issue.  This article will help you with the best troubleshooting guides that can help you identify the root cause and successfully connect the on-prem NetScalers to connect to NetSCaler Console Service.

Appendix: Top Knowledge Content

Troubleshooting Common Problems

• Please refer to the ports required to be open to help NetScaler Console connections successfully communicate with Internal and External networks.

• • CTX270871 - Agent showing down on Cloud ADM

  • CTX239798 - Troubleshooting "Database streaming channel is broken between HA nodes" error on ADM HA pair

  • CTX216121 - How to Reset NetScaler MAS to Default Configuration (citrix.com)

  • CTX285311 - Unable to see the analytics on ADM

  • CTX313803 - License information is missing on ADM Cloud Service and all managed ADCs enter graceful period

  • CTX286611 - ADM - Failed to allocate requested capacity for MPX/SDX or VPX to create in SDX

  • CTX324123 - How to capture trace on ADM

  • CTX574664 - ADM collector metric services port 5563 is down on VPXs 

  • CTX269531 - ADM collector metric services port 5563 is down on VPXs 

  • CTX495735 - ADM HA "Not valid password or incorrect host IP or the host is unable to respond the the request"

  • CTX281388 - Error Message "Network configuration change is not allowed in Citrix ADM HA setup" When Changing Network Settings in ADM

  • CTX493822 - ADC - 13.1 - unable to update licenses from SDX to ADM

  • CTX373269 - How to check ADM agent to endpoint connectivity issue

  • CTX561428 - How to upgrade Netscaler ADM as standalone or in HA 

  • CTX484586 - How to add, delete or modify On-Prem ADM Agent ciphers

  • CTX222958 - How to Generate Tech support bundle for Citrix ADM from CLI

  • CTX478177 - Addressing the "Down" Status of Secondary ADM Database

  • CTX482161 - How to migrate an existing ADM instance to a newly deployed ADM server. 

  Tools and Resources

  • Install a NetScaler agent on-premises | NetScaler Console service

  • Ports for the NetScaler agent

  • Ports for NetScaler instances

  • Ports for NetScaler Built-in agent

  • Troubleshoot issues using the diagnostic tool or the NetScaler Console GUI

  • NetScaler license management for Flexed and Pooled licensing

  • All how to articles | NetScaler Application Delivery Management 14.1

  FAQs 

  • FAQs | NetScaler Application Delivery Management 14.1

This article provides a list of Knowledge Base resources on how to investigate, troubleshoot, and prevent the most common issues with connectivity of NetScaler Console Agent to NetScaler Console Service.