Introduction

It is recommended that all customers refer to the product documentation for configuration related details and refer to the below support articles based on the specific issue/scenario.  

Configure different authentication methods: 

• https://docs.citrix.com/en-us/storefront/2203-ltsr/configure-authentication-and-delegation

• https://docs.citrix.com/en-us/citrix-workspace-app-for-windows/authentication 

Top Support Knowledge Content

Configuring and Troubleshooting CVAD Authentication Issues

• CTX223877 : How to Configure Authentication at StoreFront using NetScaler Gateway  

• CTX207162 : Common Resolutions to “Cannot Complete Your Request” when connecting directly to StoreFront Server

• CTX262124 : Error: "Cannot Complete Your Request" When Connecting to StoreFront

Configuring and Troubleshooting SAML Authentication Issues

• CTX220639 : How to configure SAML Authentication-Test Configuration

• CTX220638 : How to configure SAML Authentication on Storefront with ADFS

• CTX232042 : Configure StoreFront with OKTA

• CTX220682 : StoreFront SAML Troubleshooting Guide

• CTX560704 : SAML Signing Certificate Rotation Required Before Expiration

• CTX310910 : "Cannot complete your request." After Azure AD/SAML Authentication

Configuring and Troubleshooting FAS Authentication Issues

• CTX218941 : FAS - Request not supported while launching a published Desktop with FAS

• CTX219849 : FAS Authentication fails with an error "The username or password is incorrect"

• CTX340100 : Error: Identity Assertion Logon failed Unrecognized Federated Authentication Service

• CTX253779 : User Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers StoreFront Configuration

Tools and Resources

• Steps to Enable StoreFront Verbose Logging

• How to collect logs for Citrix Workspace App for Windows

• Troubleshoot Windows Logon issues

This article is a summary of the top support articles and Product Documents related to Citrix Virtual Apps and Desktops Authentication Methods. The most commonly used support articles and guides are below.