Top Support Knowledge Content

Troubleshooting Common DaaS Authentication Issues

• CTX237772 : Citrix Cloud - After login to Cloud workspace URL/Citrix Cloud Portal, Users seeing error Need admin approval

• CTX253779 : Users Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers

• CTX330839 : Nested groups in their existing AzureAD setup

How To

• CTX463387 : Citrix cloud Adaptive Authentication service  authentication requirements

• CTX237490 : Implementing Storefront SAML with Azure AD in Citrix Cloud

• CTX244165 : Enable Azure Multi-Factor Authentication (MFA) for Citrix Cloud

• CTX312150 : How to Integrate Azure AD with SAML 2.0 Citrix Cloud

• CTX338611 : How to configure SSO for Citrix Cloud administrators using Azure AD or Okta

Tools and Resources

• CTX559586 : Custom Workspace URL - Custom domain solution being revised / upgraded

• CTX286820 : Logs for Citrix Workspace App for Windows

• Cloud Connector Logs

• FAS related logs

Other Resources

• Enable single sign-on for workspaces with Citrix Federated Authentication Service 

• Technical Brief reference:

  • https://community.citrix.com/tech-zone/learn/tech-briefs/workspace-sso
  • https://community.citrix.com/tech-zone/learn/tech-briefs/workspace-identity

Introduction

This article is a summary of the top support articles and Product Documents related to Citrix DaaS Authentication Methods. The most commonly used support articles and guides are below.

It is recommended that all customers refer to the product documentation for configuration related details and refer to the below support articles based on the specific issue/scenario. 

Authentication Methods and Configurations Reference: https://docs.citrix.com/en-us/citrix-workspace/secure.html