Top Support Knowledge Content

Troubleshooting Common DaaS Authentication Issues

• CTX237772 : Citrix Cloud - After login to Cloud workspace URL/Citrix Cloud Portal, Users seeing error Need admin approval

• CTX253779 : Users Prompted for Credentials on Workspace URLs When Using Federated Authentication Providers

How To

• CTX237490 : Implementing Storefront SAML with Azure AD in Citrix Cloud

• CTX338611 : How to configure SSO for Citrix Cloud administrators using Azure AD or Okta

Tools and Resources

• CTX286820 : Logs for Citrix Workspace App for Windows

• Cloud Connector Logs

• FAS related logs

Other Resources

• Enable single sign-on for workspaces with Citrix Federated Authentication Service 

• Technical Brief reference:

  • https://community.citrix.com/tech-zone/learn/tech-briefs/workspace-sso
  • https://community.citrix.com/tech-zone/learn/tech-briefs/workspace-identity

Introduction

This article is a summary of the top support articles and Product Documents related to Citrix DaaS Authentication Methods. The most commonly used support articles and guides are below.

It is recommended that all customers refer to the product documentation for configuration related details and refer to the below support articles based on the specific issue/scenario. 

Authentication Methods and Configurations Reference: https://docs.citrix.com/en-us/citrix-workspace/secure.html