Citrix License Warning - Your corporate Citrix environment is currently unsupported.

Citrix License Warning - Your corporate Citrix environment is currently unsupported.

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Article ID: CTX587662

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Updated On:

Description

Licensing Alert- “Citrix Virtual Apps and Desktops Warning: Your corporate Citrix environment is currently unsupported.  Please contact your IT department to resolve.”


Resolution

How to fix it:

  1. Identify: Locate any licenses on the license server with expired software maintenance.
  2. Remove: Remove those expired licenses from the server.
  3. Restart: Restart the Citrix licensing service for the changes to take effect.

Preventing this alert in the future:

  1. Renew: Renew the software maintenance for perpetual licenses.
  2. Upgrade: Switch to a subscription-based license model like Citrix On-Prem Term or Citrix Universal License.

Note:

  1. The broker service automatically updates license information once a day, or you can manually restart it for immediate effect.
  2. You can find the steps in the document to update an existing license file.

     

     

    Issue/Introduction

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    Additional Information

    https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/manage-deployment/licensing/licensing-faq.html