The installer will exit because this version of Citrix Workspace App is already installed.

The installer will exit because this version of Citrix Workspace App is already installed.

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Article ID: CTX584618

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Updated On:

Description

When trying to install the latest version of Citrix Workspace app for Windows, the following pop-up appears and installation failed.
"The installer will exit because this version of Citrix Workspace is already installed."

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

  1. Open the Registry Editor.
  2. Open all of the following paths:
    • HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
    • HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\
    • HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\
  3. Look for "CitrixOnlinePluginPackWeb" or a record that begins with "Citrix"
  4. Delete this record.

Notes:
  • Always backup the registry prior to making any changes.
  • Test changes before implementation.

Problem Cause

The registry contains unnecessary information.
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