Citrix Delivery Controllers generates Event ID 505 and Event ID 3602 continuously

Citrix Delivery Controllers generates Event ID 505 and Event ID 3602 continuously

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Article ID: CTX584038

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Updated On:

Description

Upgrading CVAD version to 2308 generates “Citrix ConfigSync Service” with "Event ID “505”  and "Citrix High Availability Service" with "Event ID 3602" 

The Citrix Config Sync Service failed an import. 
Error details: Error importing configuration data into secondary Broker. 
New-BrokerConfigurationSlot: Object already exists 
Exception Position: Logging.ps1:169

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The following service endpoints must be identical between the BrokerService.exe.config and HighAvailabilityService.exe.config files but currently differ:

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Resolution

  1. Correct the missing Service Endpoints under HighAvailabilityService.exe.config file by copying them from the Citrix BrokerService.exe.config file.
  2. Recreate the LHC 

Problem Cause

Running powershell command BrokerService.exe /show and HighAvailabilityService.exe /show show the same error message.

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Comparing the HighAvailabilityService.exe.config file and BrokerService.exe.config indicated that the HighAvailabilityService.exe.config file had missing service endpoints.

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