Error when uploading the upload_compliance_result.xml file.
Article ID: CTX583786
Updated On:
Description
Error - 'You have not chosen to trust "Baltimore CyberTrust Root", the issuer of the server's security certificate.doHandshake() failed!' when uploading the upload_compliance_result.xml file.
Resolution
Downloaded the certificates for "Baltimore CyberTrust Root" from - https://www.digicert.com/kb/digicert-root-certificates.htm and then installed them in the "Trusted Root Certification Authority" store on the License Server after which the uploads were successful
Problem Cause
"Baltimore CyberTrust Root" certificates were not added to the 'Trusted Root Certification Authority' store on the License Server.
Issue/Introduction
These certificates are mostly installed during Windows updates but that doesn't always happen
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