Ctxexceptionhandler.exe creates dump files under C:\ drive in VDA

Ctxexceptionhandler.exe creates dump files under C:\ drive in VDA

book

Article ID: CTX582600

calendar_today

Updated On:

Description

Dump files (.dmp files) with special characters are generated under C:\ drive in VDA randomly.

image.png

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

  1. Change "Enabled" value to 0 under below registry:
-----------------------
[HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxExceptionHandler]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6423Node\Citrix\CtxExceptionHandler]
-----------------------
image.png
 

Problem Cause

Dump files are created by C:\Program Files\Citrix\ExceptionHandler\CtxExceptionHandler.exe.
When CtxExceptionHandler.exe catches process crash events, it may create dump file under C:\ drive.
Powered by Wolken Software