"You must enter valid credentials" error happen when logon Director Web for some users

"You must enter valid credentials" error happen when logon Director Web for some users

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Article ID: CTX582421

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Updated On:

Description

  • Some domain admin users fail to logon Director Web page.
  • "You must enter valid credentials" error happen when logon Director Web for some admin users.
  • Username and Password are correct since they can logon via Director server vm console.
  • Event ID 7 Warning show on Director Server Application event log, detail error : "The win32 logon attempt was unsuccessful . Code 1326" or "The win32 logon attempt was unsuccessful . Code 1385"
  • User logon error information show on Director Server Security log with the following failure reason:
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Resolution

  • Run "gpedit.msc" on Director server
  • Navigate to Local Computer Policy >> Computer Configuration >> Windows Settings >> Security Settings >> Local Policies >> User Rights Assignment>>Access this computer from the network
  • Add the problem user account 

Problem Cause

Some users do not have the "Access this computer from the network" permissionÂ