• ADM based Endpoints/Laptops
• Mouse invisible when hovering over text based apps
• Mouse cursor not appearing with AMD integrated graphics inside the Citrix Sessions

• Findings from Citrix about these types of issue - 

• https://learn.microsoft.com/en-us/windows-hardware/drivers/display/multiplane-overlay-support 
• https://support.google.com/docs/thread/188363640/cursor-turning-white-in-google-docs?hl=en 
• https://community.amd.com/t5/drivers-software/invisible-mouse-pointer-citrix-workspace/m-p/560141/highlight/true 

• Workaround from Citrix: 

Disable GPU or Disable MPO
 

• Possible fix which essentially disabled MPO:

Issue can be addressed by disabling MPO with below registry setting:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Dwm]

"OverlayTestMode"=dword:00000005

 

• Another version of AMD drivers that explicitly mention fixing on Citrix sessions: 

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-23-4-1

 

• Other possibilities: 
• Technically, you can disable AMD graphics driver updates completely.
• If the endpoints are managed, you can simply plan the Display Driver updates through your endpoint management software/application.
• If the endpoints are unmanaged, you will need to manually set GPO or Registry settings to disable AMD driver updates.

Problem Cause