Issue with webcams displaying a green screen when using "Media Foundation" encoding.
Article ID: CTX576074
Updated On:
Description
Using "Media Foundation" encoding causes green screen issues with webcams.
Environment
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Resolution
Change the encoding of the webcam from "Media Foundation" to "DirectShow" by following these steps
Select WebEx > Settings > Video > Advanced > Video Capture: [Microsoft DirectShow] > Save.
Problem Cause
The FFmpeg API used by the new version of CVAD is updated.
It is not compatible with WebEx's "Media Foundation" encoding.
Additional Information
FFmpeg
https://ffmpeg.org/doxygen/3.4/deprecated.html
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