Describe how to generate a support file of an on-Prem ADM Agent from CLI or GUI

Instructions

1. Connect via ssh session to the ADM Agent.
2. Login to Citrix ADM agent using a SuperUser account (nsroot by default)
3. Navigate to /mps/scripts directory
4. Run the techsupport.pl script (perl techsupport.pl or ./techsupport.pl)
   • Location of the support file will be under /var/mps/tech_support
5. Use an FTP/SFTP program to download the same.

1. Connect to the ADM GUI.
2. Go to Infrastructure > Instances Dashboard > Agents    
3. Select the agent and in the menu action select 'Generate Technical Support File'.
4. After a moment it will be downloaded through your browser.