Fail to add account with "Could not detect the specified account" error on Workspace APP For MAC

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Article ID: CTX571050

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Updated On:

Description

  • "Could not detect the specified account. The server might be invalid or may be unavailable at this time. Make sure the URL is correct and check your network connection. " error happen when adding ADC URL into MAC Workspace APP.

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  • MAC workspace current version is 2212.
  • Can successfully launch resource via web browser
  • Same ADC URL can be added into Windows workspace 

Resolution

  • Uninstall the old version of MAC workspace , and manually install Workspace app for MAC 2307.

Problem Cause

  • Compatibility issue between MAC OS and MAC workspace version 

Additional Information

https://www.citrix.com/downloads/workspace-app/mac/workspace-app-for-mac-latest.html