Setup Local Host Cache on Citrix Cloud
Article ID: CTX571043
Updated On:
Description
When trying to connect - it opens up another window (Authentication window for Cloud) but there are no fields to type in - Get-XD-Authentication Failed
Resolution
- Local host cache should be enabled by default. Refer to the following:
- https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/manage-deployment/local-host-cache.html#default-settings-after-product-installation-and-upgrade
- To verify if the Local Host Cache is enabled or not:
- On the cloud connecter server go to this location C:\Windows\ServiceProfiles\NetworkService and see if all these three files are present
- HaDatabaseName.mdf
- HaDatabaseName_log.ldf
- NTUSER.DAT
- Verify if these three files are present on all the cloud connectors. If not, manually configure the Local Host Cache.
This article helps to cross-verify if Local Host Cache is working or not by creating an artificial outage.
- https://docs.citrix.com/en-us/citrix-daas/manage-deployment/local-host-cache.html#force-an-outage
Problem Cause
These three files are present:
- HaDatabaseName.mdf
- HaDatabaseName_log.ldf
- NTUSER.DAT
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