How to get dump file of random crash process with ProcDump tool
Article ID: CTX570620
Updated On:
Description
ProcDump can be activated as a postmortem debugger in Windows OS.
The crash dump file can be automatically generated if a process crashed.
Instructions
- Download ProcDump from Microsoft website.
- Install ProcDump as the postmortem debugger, Executing the command with administrator privilege:
- c:\<procdump_tool_path>\procdump -ma -i c:\dumps
- After installing ProcDump as the postmortem debugger, just monitoring the target process to wait the crash happens.
- The crash dump will be generated in C:\dumps folder.
Uninstall ProcDump to restore the default postmortem debugger
- Uninstall ProcDump as the postmortem debugger, Executing the command with administrator privilege:
- c:\< procdump_tool_path >\procdump -u
- In the environment with Citrix products installed, if the postmortem debugger is set in VDA, the following registry keys need to set before installing ProcDump as the postmortem debugger.
[HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxExceptionHandler]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6423Node\Citrix\CtxExceptionHandler]
name：Enabled
type：dword
value：0
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6423Node\Citrix\CtxExceptionHandler]
name：Enabled
type：dword
value：0
- Restore CtxExceptionHandler registry keys to the original value after uninstalling ProcDump.
Environment
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
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