How to capture and collect logs Citrix Secure Access VPN Plug-in on Windows.
Article ID: CTX564704
Updated On:
Description
Allow the capture of VPN Plug-In (Citrix Secure Access) debugging logs for 13.1 and higher builds.
Instructions
1- Allow Users to Change Log Levels from the Session Profile bound to the Gateway vServer.
2- Replicate the Issue and navigate to Logging
3- Set Log Level to Verbose and click save
4- After the issue is reproduced, click on Collect Log Files.
A CMD window will pop up while collecting the logs and the files will be compressed in a ZIP called vpnlogs <Date>.zip, and saved on the Desktop.
Example of naming: vpnlogs Jul 13, 18.24.20.zip
Issue/Introduction
This article describes how to collect logs from the Citrix Secure Access VPN Plug-in for Windows by enabling Users to change Log Levels and generate the logs.
Additional Information
Once generated the Logs, several files can be found inside the ZIP including nsslvpn.txt
Inside nsslvpn.txt can be found relevant information like the base configuration handed by the Gateway vServer to the Secure Access Plug-in after the User login.
Example: Tunnels-Rules, Homepage or the Intranet IP assigned to the Citrix Virtual Adapter in the client device.
Inside nsslvpn.txt can be found relevant information like the base configuration handed by the Gateway vServer to the Secure Access Plug-in after the User login.
Example: Tunnels-Rules, Homepage or the Intranet IP assigned to the Citrix Virtual Adapter in the client device.
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