User Cannot Reconnect to Server VDA Sporadic with "Remote Desktop Service is Currently Busy" Error
Article ID: CTX564280
Updated On:
Description
User Cannot Reconnect to Server VDA Sporadic with "The task you are trying to do can't be completed because Remote Desktop Service is currently busy. Please try again in a few minutes."
Other users should still be able to sign in.
Environment
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
Resolution
Add registry on the VDA to extend wait time:
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI
Value Name: UsermodeLoadedWaitMS
Type: REG_DWORD
Data (decimal): 30000 (Example 30000milliseconds = 30seconds)
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\TWI
Value Name: UsermodeLoadedWaitMS
Type: REG_DWORD
Data (decimal): 30000 (Example 30000milliseconds = 30seconds)
Problem Cause
Waiting for winlogon timed outIssue/Introduction
Add registry to extend wait time to solve Remote Desktop Service is currently busy
Additional Information
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