User randomly stuck at “Waiting for Profile Management” for long time when logon
Article ID: CTX564279
Updated On:
Description
- User randomly stuck at “Waiting for Profile Management” for more than 20 minutes when logon
- No issue happen before and it ran smoothly before issue happen. Will take 1-2 minutes when user logon
- No changes, issue just suddenly occurred and impact most users
- User finally can logon successfully after waiting more than 20 minutes
- Issue randomly happened in past several month, and it may auto disappear for some hours without any action.
Resolution
- Kill the 3rd SEP process on file server which store the UPM user data.
- CPU usage decrease below 10% and issue resolved
Problem Cause
- Check the UPM log and find it will take around 20 minutes to download user data from file server to VDA
- Try to manually copy and paste user data from file sever user store to VDA local, and found it did take long time to execute copy and paste.
- Log on file server which stored UPM user data, and found CPU usage was more than 50%, which caused by 3rd security scan application SEP.
Above all, the issue caused by SEP Scan Action at target time, which lead to a decline in high-concurrency read performance for UPM file server.
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