CVAD 2212 - Spoolsv.exe crashes. Faulting module name: Cpupdui.dll

CVAD 2212 - Spoolsv.exe crashes. Faulting module name: Cpupdui.dll

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Article ID: CTX561512

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Updated On:

Description

When running CVAD 2212, spoolsv.exe is crashing multiple times a day which is related to faulted module Cpupdui.dll .
When checking event viewer for application logs, we see the below event getting generated:

Log Name:      Application
Source:        Application Error
Date:          
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      
Description:
Faulting application name: spoolsv.exe, version: 10.0.17763.4492, time stamp: 0x3e4c8d71
Faulting module name: Cpupdui.dll, version: 0.3.10500.24, time stamp: 0x636bc919
Exception code: 0xc0000005
Fault offset: 0x000000000000e21a
Faulting process id: 0x8a0c
Faulting application start time: 0x01d9aa65725d7500
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\Cpupdui.dll
Report Id: ac893801-9d34-4a4c-a238-d21fe7b1c93f
Faulting package full name:
Faulting package-relative application ID:

 

Resolution

This issue is resolved in VDA version 2305. 
Please upgrade to resolve this issue. 

Download link: https://www.citrix.com/downloads/citrix-virtual-apps-and-desktops/
 

Problem Cause

This is currently a known issue which is being tracked under ID: CVADHELP-22525

Issue/Introduction

When running CVAD 2212, spoolsv.exe is crashing multiple times a day which is related to faulted module Cpupdui.dll .