Published apps and desktop shows error "The user name and password is incorrect"

Published apps and desktop shows error "The user name and password is incorrect"

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Article ID: CTX559429

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Updated On:

Description

The user name or password is incorrect
at System.Security.Principal.WindowsIdentity.KerbS4ULogon(String upn, SafeAccessTokenHandle& safeTokenHandle)
at System.Security.Principal.WindowsIdentity..ctor(String sUserPrincipalName, String type)
at System.Security.Principal.WindowsIdentity..ctor(String sUserPrincipalName)
at Citrix.Authentication.UserCredentialServices.Service.IdentityAssertion.IdentityAssertionProvider. CreateCookieForCertificate(CallerIdentity callerIdentity, AssertionEvaluator assertionEvaluator, Boolean wait)) [correlation: 9f5137c2-9391-452e-82dd-622f79ef301e]

Resolution

1. Added a New certificate on all the Domain controllers with KDC Authentication template.

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Problem Cause

KDC_ERR_PREAUTH_REQUIRED

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error 1.JPG

error 2.JPG
 

Issue/Introduction

KDC Authentication certificate is not present on the Domain controller.
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