Workspace Error: "Your account cannot be added using this server address"

Workspace Error: "Your account cannot be added using this server address"

book

Article ID: CTX558818

calendar_today

Updated On:

Description

When adding account with NetScaler Gateway FQDN in Workspace, you may have below error prompt:
"Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."

Resolution

Convert classic authentication policy to advanced authentication policy.
Classic policy expression has been deprecated, please refer: 
https://docs.netscaler.com/en-us/citrix-adc/current-release/appexpert/policies-and-expressions/introduction-to-policies-and-exp/classic-policy-deprecation-faq.html

Problem Cause

Session policy cannot be hit when authentication policy is configured with in classical expression.