Workspace Error: "Your account cannot be added using this server address"
Article ID: CTX558818
Updated On:
Description
When adding account with NetScaler Gateway FQDN in Workspace, you may have below error prompt:
"Your account cannot be added using this server address. Make sure you entered it correctly. You may need to enter your email address instead."
Resolution
Convert classic authentication policy to advanced authentication policy.
Classic policy expression has been deprecated, please refer:
https://docs.netscaler.com/en-us/citrix-adc/current-release/appexpert/policies-and-expressions/introduction-to-policies-and-exp/classic-policy-deprecation-faq.html
Classic policy expression has been deprecated, please refer:
https://docs.netscaler.com/en-us/citrix-adc/current-release/appexpert/policies-and-expressions/introduction-to-policies-and-exp/classic-policy-deprecation-faq.html
Problem Cause
Session policy cannot be hit when authentication policy is configured with in classical expression.
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