Workspace error "Unable to add account with the given server URL"
Article ID: CTX553642
Updated On:
Description
After entering Citrix Gateway URL on Workspace and then entering the credentials, the user encounters the following error:
"Unable to add account with the given server URL. Ensure that it is correct or enter your email address".
Resolution
In order to honor Workspace Authentication request, add new LDAP policy to Citrix Gateway Virtual Server with the below expression:
Note: replace <LDAP-policy-name> and <LDAP-action-name> with yourself policy and action.
add authentication ldapPolicy <LDAP-policy-name> "REQ.HTTP.HEADER User-Agent CONTAINS CitrixReceiver" <LDAP-action-name>
Note: replace <LDAP-policy-name> and <LDAP-action-name> with yourself policy and action.
Problem Cause
Authentication policy failed to hit in Gateway for Workspace Client access. As customer's LDAP policy expression contains "REQ.HTTP.HEADER User-Agent NOTCONTAINS CitrixReceiver", which block Workspace authentication request to be honored.
You may confirm it in NetScaler nstrace syslog:
"syslog error: "AAA Client Handler: Found extended error code 262150, ReqType 16388 request /cgi/login""
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