Delay with enumerating resources after logging in to Citrix Workspace App during first login

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Article ID: CTX492406

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Updated On:

Description

In an isolated environment where there is no access to external sites ,there is delay when adding account/store in Workspace App

Resolution

If you do not want CWA to send requests to Global App Configuration service , disable global app config service via GPO in the client side. 

Software\Policies\Citrix\GlobalAppConfigconfigManagerEnabled DWORD= 0

https://docs.citrix.com/en-us/citrix-workspace/overview-global-app.html#how-to-use-the-global-app-configuration-service

 


Problem Cause

Citrix Workspace tries to reach out to Global App Configuration Servers to fetch if any settings related to store is configured , but in isolated environment since global app config server is not reachable results in delay 

Issue/Introduction

Delay with enumerating apps / desktops after first login to CWA