When trying to install Cloud Connector software on a windows server, after selecting the customer ID on the pop up window, users  receive an error message saying: "The current user does not have the necessary access type. Please ensure that the user has full administrator privileges".

Administrator is a full administrator within Citrix Cloud.

Fix: cwcconnector.exe version 6.71.x.x or higher will contain a fix for this issue which is yet to be released. 

Workaround: Until cwcconnector.exe version 6.71.x.x or higher is released and assigned to the tenant, Please use the following workaround.

For a new installation of Citrix Cloud Connector, Use previous cwcconnector.exe version 6.57.0.28833  https://downloads.cloud.com/root/connector/cwcconnector.exe with the silent installation method. 

The installation process will automatically upgrade 6.57.0.28833 to 6.70.0.30785.

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Problem Cause

This is a current known issue when installing cloud connector software. 

A new Citrix Cloud Connector installation using cwcconnector.exe version 6.70.0.30785 results in the following error on the tenant where customerid is not in lowercase.  In cwcconnector.exe version 6.70.0.30785, there was a change introduced to perform the validation for Full Administrator upfront and this validation is failing on the tenant where customerid is not in lowercase. 

Unable to install connector. User does not have necessary access type