Target device cannot access VDisk and boot, Event ID 11 seen on Provisioning server

book

Article ID: CTX477974

calendar_today

Updated On:

Description

  • Some or all target devices cannot access the VDisk at boot - the device will get a boot file but be unable to go further. 
  • On the PVS servers: Event id 11 from StreamProcess.exe is seen with the error detail: Detected one or more hung threads

Resolution

  • Ensure AV exclusions are setup for provisioning as per: https://docs.citrix.com/en-us/tech-zone/build/tech-papers/antivirus-best-practices.html#provisioning
  • Ensure the PVS database is accessible and has enough space available
  • Ensure there is nothing preventing access to the VDisk
For more detail, please see this reference article: https://support.citrix.com/article/CTX233590/what-are-hung-threads-and-why-is-the-streamprocess-terminating
 

Problem Cause

Inability to access VDisk or PVS database are the two most common root causes

Additional Information

  • AV exclusions for provisioning: https://docs.citrix.com/en-us/tech-zone/build/tech-papers/antivirus-best-practices.html#provisioning
  • Hung threads reference article https://support.citrix.com/article/CTX233590/what-are-hung-threads-and-why-is-the-streamprocess-terminating
Powered by Wolken Software