WEM agent installation fails with error code "0x80072ee2"

WEM agent installation fails with error code "0x80072ee2"

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Article ID: CTX477837

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Updated On:

Description

Error when upgrading\installing WEM agent: "Setup failed. One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 0x80072ee2 - Unspecified Error"
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Environment

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Resolution

  • Check the WEM log file which is generated when the installation fails. Logs state that the Process returned an error with the error code "0x80072ee2".
  • Check for the error code in the log file. If we see: Failed to execute EXE package after the initialization of the EdgeWebView2 module installation, it suggests that the EdgeWebView2.exe is not getting downloaded as the VDA might be having connectivity issues or because the VDA is not connected to the internet.
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  • Downloaded and install the EdgeWebView2 from the below mentioned Microsoft download page.
  • Microsoft Download Link: https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section
  • After installing the EdheWebView2.exe, retry the WEM agent installation and it should be successful.

Problem Cause

There is a dependency on the EdgeWebView2.exe, which is a Microsoft developer control for allowing embedding Web Content in the applications. The VDA's might be blocked from Public internet access or might be having network connectivity issues, which will not allow the WEM agent installer to download the file from the internet.

Additional Information

Microsoft Download Link for EdgeWebView2: https://developer.microsoft.com/en-us/microsoft-edge/webview2/#download-section